Under the limited direction of the National Director, Product Management, the Director of Client Success is responsible for leading the training and support of MyClubHub across the national network of Boys & Girls Clubs. This includes ensuring high utilization of the system and high satisfaction with training and ongoing support. The Director of Client Success will develop, implement and manage the training and support strategy for the new system by working closely with Clubs to understand their needs. The Director of Client Success will promote maximum value from their investment in MyClubHub, aiming for maximum adoption and utilization of features, identifying new opportunities, and collaborating with BGCA, Clubs and the software vendor to ensure successful system adoption across the network of Boys & Girls Clubs.
System Implementation and Rollout
Management & Operations
Environmental & Working Conditions