Boys & Girls Clubs of America

  • Director, Youth Development Product Management

    Posted Date 1 month ago(4/20/2018 3:51 PM)
    Job ID
    Youth Development
    Atlanta, GA
  • Overview

    Implement a digital engagement strategy for program leaders and youth in Boys & Girls Clubs

    • Implement a plan that aligns all current digital program assets to better serve Clubs and help them build capacity to deliver high quality youth development programming.
    • Develop scalable trainings and workshops that help Clubs build their ability to deliver and sustain digitally enhanced programs.
    • Identify and create new products to support Clubs use of .net, My.Future and all Youth Development digital products.
    • Execute strategies to ensure all key performance indicators are met e.g. trainings, programs delivered and communications to Clubs on how to use digital products.
    • Collaborate with the National Director, Digital Engagement to ensure all activity and work is clearly linked to strategic priorities.

    Sustain business operations for all Youth Development team digital products and services

    • Manage all digital platforms owned by the Youth Development team.
    • Execute a digital product creation workflow and manage new products from idea, creation and launch to the field.
    • Manage all digital content within CRM systems or identify and ensure governance for content is being followed by other identified users.
    • Collaborate with subject matter experts to create new digital program material for My.Future and other digital products.
    • Develop governance policies and ensure that all new digital products and services align to governance and approvals through work flow.
    • Consult with internal team members regarding the creation of new digital products and services.
    • Provide trainings and consultation to local Clubs when subject matter expertise is needed.
    • Manage external vendors and consultants to deliver on contracted services.
    • Create reports and analysis of usage data for digital products.
    • Conduct user focus groups with Club staff and Club Members as needed.
    • Collaborate with Marketing & Communications to ensure all digital content is within brand guidelines.
    • Trouble shoot and work with IT and vendors to ensure timely resolution to technology glitches.
    • Conduct regular quality assurance checks on digital products to ensure ease of use for Clubs.
    • Collaborate with the Club Engagement team to support ongoing communications and campaigns to support use of digital products.

    Support operations of Youth Development Team

    • Serve as a productive and collaborative member of the Youth Development team
    • Conduct and/or participate in state, regional, and national staff meetings and conferences
    • Lead special projects or national assignments as required by Senior Vice President, Youth Development.
    • Demonstrate at the highest levels, BGCA’s core values of integrity, collaboration, accountability, respect and excellence.
    • Adhere to organizational policies and procedures as described in BGCA’s Employee Handbook, Ethics Policy and elsewhere.


    • No direct reports. May supervise to work of interns or temporary employees.


    Skills and Traits


    • Tech Savvy
      • Scans the environment for new technical skills, knowledge, or capabilities that can benefit BGCA or personal performance.
      • Anticipates the impact of emerging technologies and makes adjustments.
    • Customer Focus (Internal and external)
      • Gains insight into customer needs.
      • Builds and delivers solutions that meet customers’ expectations. 
      • Establishes and maintains effective customer relationships.
    • Balances Stakeholders
      • Balances the interests of multiple stakeholders.
      • Acts fairly despite conflicting demands of stakeholders.
    • Product Management
      • Analyzes multiple data points to draw a clear conclusion on need and demand of products and services.
      • Creates processes that brings a product or service into being.
      • Collaborates with multiple stakeholders to create and launch a product or service.
    • Youth Development
      • Researches and stays up to date on new practices in the field of youth development.
      • Quickly adopts new practices and understands how they can be applied in real world environments.
      • Synthesizes best practices in work with youth into scalable initiatives.
    • Project Management
      • Manages projects from beginning to end by tracking, communicating and adapting as needed.


    • Ability to carry out detailed and complex instructions; ability to interact with coworkers and public by telephone and in person as a member of a team to provide services to customers, both external and internal; ability to perform a variety of duties and to prioritize tasks to meet organizational needs. Ability to clearly and concisely exchange ideas, facts and/or technical information and guidance in person, by telephone, email, fax or correspondence.  Physical requirements include: sight, hearing, sitting for four + hours a day, standing for one to two + hours a day, stooping; skills essential for successful communications include speaking, writing and reading comprehension.

    Normal internal office environment.  Travel estimated at 15% (can be up to 1-5 days or more in a month, including weekends, depending upon scheduling requirements).  The individual selected for this position must possess and maintain a valid driver’s license and be able to navigate areas of the country or abroad by using a map or other direction methods.  Ability to travel by car, airplane or other modes of transportation required.


    Education and Experience

    • Bachelors degree required. Advanced degree(s) in technology education/youth development or product management related areas preferred.
    • Strong background in technology is required.
    • Experience in product management is preferred.

    Minimum of 3 years of experience, including 2 years with product management or content management responsibilities


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