Boys & Girls Clubs of America

  • Assistant Director Club Support Services

    Posted Date 5 days ago(7/11/2018 10:05 AM)
    Job ID
    2018-3138
    Category
    Oper & Liaison Srvcs
    Location
    Atlanta, GA
    Region/State
    Georgia
  • Overview

     

    Lead and Supervise

    • Supervise multiple staff levels of specialists and ensure adherence to operational, administration, and managerial standards
    • In collaboration with other leaders of the Business Operations team, develop the customer service support strategy and ensure that it is implemented and maintained consistently
    • Coach and develop assigned staff to ensure they have a comprehensive understanding of all BGCA national programs, initiatives, intranets, systems, and processes
    • Create a culture of providing the highest quality of customer service and act as role model of service to the Movement
    • Maintain internal staff reference guides, document repositories, and intranets
    • In partnership with other members of Business Operations leadership team, develop proactive, easily accessible communication channels for local organizations and ensure the channels are maintained appropriately
    • Manage the process and utilization of the Business Operations project management tool
    • Take responsibility for difficult Club, community, and organizational inquiries, problems, and requests
    • Maintain a wide breadth of knowledge about BGCA services and products to ensure the customer receives the appropriate service efficiently
    • Demonstrate the highest levels of good judgment and problem-solving, recognizing when information may be sensitive and refer to the appropriate organizational leader for follow up
    • Supervise and/or support execution of the following:
      • Special initiatives as directed by Lead Director and BGCA Senior Leadership Team
      • Club membership and program chartering and site status change follow-up
      • Participation in national initiatives
      • Shared responsibility with Lead Director in the development and management of efficient systems
      • All BGCA awards recognition programs
      • Automated Club staff requisition process (ULTIPRO). Posting of club job requisitions.

     

    Supervise support of Grant Services

    • Supervise Business Operations staff in the administrative tasks associated with grant administration services to local Clubs
    • Troubleshoot any non-standard issues related to execution of grant fund

     Manage Events and Meetings

    • Work in conjunction with the Lead Director to assign and coordinate support for state, regional, and national events
    • Develop and manage small-scale events and meetings
    • Coordinate agendas and various materials for small-scale events and meetings.

     Management and staff development for Club Support Services (CSS)

    • Hire, train, supervise, evaluate, and develop assigned staff according to BGCA’s policies and procedures, consulting your supervisor and appropriate Human Resources staff
    • Provide leadership and supervision to team, while advancing departmental impact
    • Manage Support Service Center office environment and ensure facility maintenance, safety, and payment of related expenses (applies to Chicago and Dallas service centers)
    • Serve as member of CSS Extended leadership team.
    • Purchase, control, and maintain inventory of supplies and equipment.
    • Work in conjunction with the Lead Director to plan and execute CSS staff meetings.  
    • Demonstrate BGCA mission-driven I*CARE values, and integrate these beliefs into our environment and ways of work
    • Adhere to organizational policies and procedures as described in BGCA’s Employee Handbook, Ethics Policy and elsewhere.

    Responsibilities

    Leadership

    • Demonstrates strong leadership and team building ability
    • Requirement to take on lead responsibility outside own scope of work
    • Ability to manage multiple priorities
    • Expectation to lead in absence of established leadership
    • Represents the departmental mission and strategy with internal and external stakeholders, serving as a brand ambassador
    • Serves as a mission-led “culture builder” to ensure that the values and core beliefs of our mission are maintained

     

    Project Management

    • Demonstrates extensive content knowledge of programs and initiatives, utilizing departmental systems and processes
    • Supports program and service units leads with the planning and implementation of programs, projects, trainings, events, committees, and special initiatives
    • Ability to make decisions and solve problems
    • Effectively scopes and charts the assigned project, making use of organizational project management tools
    • Monitors progress and resolves issues in a timely way when course correction is needed
    • Brings projects to closure

     

    Collaboration

    • Supports collaborative, strategic and cross-departmental efforts to drive impact and/or organizational effectiveness
    • Builds trust and rapport with others quickly
    • Shares information in an open and transparent fashion

     

    Integrity

    • Demonstrates BGCA mission-driven values of integrity, excellence, and inclusion
    • Treats others fairly, honestly, and consistently
    • Accepts responsibility for his/her actions and confronts unethical behavior, engaging HR and senior leadership as appropriate
    • Demonstrates confidentiality when required and appropriate

     

    Execution

    • Delivers best in class services and resources to all internal and external customers guided by the highest standards of innovation and teamwork Drives for success and achieves results
    • Demonstrates a proven ability to take direction and provide input to develop deliverables that achieve organizational goals
    • Participates in operations and activities, carrying out tasks and assignments that fulfill departmental and organizational obligations
    • Applies logic and reasoning to identify new solutions or approaches to problems
    • Provides general administrative assistance as required for various programs, training initiatives, conferences, and meetings which contribute to the workflow of BGCA

     

    Passion, Commitment, and Knowledge of BGCA and Movement

    • Gives compelling testimony to the value of the organization and the work
    • Shows care and concern for youth.
    • Understands the Club Experience and outcome measurement
    • Understands or quickly learns BGCA culture, resources, and budgeting/financial process
    • Wide breadth knowledge of other department programs, initiatives, and functions
    • Supports the overall goals and direction of Boys & Girls Clubs of America and assists with other duties as required
    • Serves as a mission-led “culture-builder” to ensure that the values and core beliefs of our Movement are maintained
    • Able to represent BGCA to a range of audiences, including Club executives and staff, BGCA department leaders, and other stakeholders
    • Models professional behavior, attire, and presence at all times

     

    Qualifications

    Education & Experience

    Bachelor’s degree or a minimum of three to five years equivalent experience in business administration, project management, office management, customer service, communications, education, non-profit management, or a related discipline is required

     

    Knowledge Base/Skills/Competencies

    • Intermediate to advanced use of Microsoft Office Suite
    • 50-60 wpm typing with high degree of accuracy
    • Experience with project management tool
    • Excellent time management skills
    • Ability to make sound decisions and solve problems
    • Data entry experience
    • Good grammar, strong customer service, and communication skills
    • Strong planning and organizational skills, with great attention to detail
    • Self-starter with the ability to prioritize and carry-out multiple tasks
    • Ability to work individually and as part of a team, contributing to the greater good of the administrative team, department and BGCA
    • Ability to exchange ideas, facts, and information clearly and concisely in person, by telephone, fax or correspondence
    • Physical requirements include sitting for four plus hours a day, standing, stooping and bending; sight, hearing, and successful communication includes speaking, writing, and reading comprehension
    • Qualified candidates must be able to pack and lift boxes, displays, etc. of various sizes and weights

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed