Boys & Girls Clubs of America

National Director Direct Response

Posted Date 1 month ago(5/10/2024 9:12 PM)
Job ID
USA - North America



A Good Logo


Boys & Girls Clubs of America named "One of the Best Nonprofits to Work for in 2017, 2018 and 2019"


Boys & Girls Clubs of America is the nation's premier youth development organization. Our programs, training and services impact nearly 4 million children and teens every year. We are always looking for qualified professionals with a passion for improving young lives, as a member of our national staff.  We have strong values, embrace diversity and offer great benefits to allow our employees to maintain work/life balance.





Under direction of the VP Development Operations & IDM, the National Director, Direct Response’s key responsibility is to plan and execute an integrated multi-channel fundraising plan based on proven direct response marketing techniques, with a primary focus on direct mail, which will benefit BGCA and local Clubs. The ideal candidate will be strategic, creative, technologically savvy and dedicated to the mission and goals of BGCA and the Movement. The National Director, Direct Response plays an integral role in marketing and outreach to current and prospective donors, supporters, and local organizations. This position is also responsible for coordinating with the department's marketing team and donor database management staff; the Club relations staff; and the finance and accounting teams.




Manage direct mail program and support digital fundraising program within the Integrated Direct Marketing team: 

  • Develop and implement IDM strategic plans and oversee direct mail budgets, including future forecasted goals, and weekly revenue reporting for BGCA's growing direct marketing initiatives. 
  • Plan and manage the direct mail solicitation/communications calendar. 
  • Create reports and dashboards within the CRM to evaluate income performance by direct mail programs.
  • Evaluate results and recommend changes to direct mail strategies, coordinating efforts and gathering information as needed from staff. 
  • Serve as a second lead for BGCA’s digital fundraising program and implement integrated strategies in partnership with National Director for Digital Fundraising & Alumni Engagement.


Oversee Multiple Direct Marketing Agency relationships (whose responsibilities include): 

  • Develop strategic road map and budget for the direct mail program.
  • Develop and implement direct mail program for assigned products, including unit, customer mix and revenue objectives, monthly direct mail calendar and budget. 
  • Collaborate with the digital fundraising department in establishing and evaluating a cross-channel marketing strategy and plan by analyzing and assembling metrics, updating calendars, and organizing and planning deliverables.  
  • Oversee the execution of direct mail campaigns from conceptualization to creative development, from production to delivery. Oversee testing execution and partners to report on performance. 
  • Identify and analyze metrics and optimize effectiveness of marketing campaigns and strategies. 
  • Manage all direct mail campaigns efficiently by identifying priority of important deliverables for all production and operational information to ensure accurate execution to reduce time to market and maximize efficiency. 
  • Develops an understanding of the target audience and uses it to help design the targeting, offer and creative aspects of direct mail campaigns. 
  • Manages a Test & Learn agenda to continue to evolve strategy to higher performance, generating greater results from present, lapsed and prospective donors. 
  • Interpret and analyze data about consumers, competitors, and market conditions.
  • Help grow and implement new strategies for the BGCA sustainers program for mail donors within the integrated direct marketing program. 
  • Design, write and manage production of all direct mail appeals. 
  • Develop and implement audience and donor segmentation strategies. 
  • Management of list rental and exchange program
  • Coordinate gift processing, donor acknowledgement, stewardship, and donor database process.
  • Work with Donor Relations department in researching donor inquiries. 
  • Develop strategies for major donor and planned giving lead generation, helping to build a stronger donor pipeline. 

Lead Key Relationships & Work Collaboratively: 

  • Manage and negotiate vendor relationships. 
  • Support the BGCA Donor Moves Management strategy. 
  • Work collaboratively with national headquarters staff and Club organization staff throughout the Movement. 
  • Work collaboratively with team members when assigned to work as a member of a team. 



Relationships and Teambuilding: 

  • Builds trust and rapport quickly 
  • Relates well to people of varying backgrounds 
  • Works collaboratively with internal and external teams 
  • Shares information in an open and transparent fashion 
  • Is tactful and respectful 
  • Addresses conflicts constructively


  • May monitor and coordinate the work of temporary employees and student interns.



  • Direct response fundraising leadership at a national non-profit organization with multi-million gross DR revenue.  
  • ​Direct response fundraising leadership in a nationally federated structure. 
  • ​Bachelor's degree or education/experience equivalency. 
  • ​Direct mail experience required; digital online experience helpful.
  • Expertise in detailed direct mail budgeting (expense and revenue tracking) and budget planning required.
  • ​Solid analytical, critical thinking and creative expertise. 
  • Strong team player with high degree of organization, initiative, attention to detail, timely follow-through and high standards for accuracy and efficiency. 
  • ​Excellent communication and interpersonal skills; a demonstrated team player.
  • ​Hands-on experience with donor database software. Salesforce preferred. 


  • ​High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities. Good reasoning and sound judgment and the ability to work under time pressure. Ability to work independently. Superior interpersonal skills. Ability to get along with diverse personalities, always displaying tact, maturity, and flexibility. Ability to work for prolonged periods at high levels of activity; managing multiple tasks with varying deadlines and attending to details; ability to sit for more than four hours per day; reading comprehension, speaking, writing, and listening.​ 


  • Normal internal working environment.  
  • Travel estimated at 10% (can be up to 2-3 days or more in a month, including weekends, depending upon scheduling requirements). 
  • The individual selected for this position must possess and maintain a valid driver’s license and be able to navigate areas of the country by using a map or other direction methods


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