Join Our Team as Director Digital Product Management!

Imagine a place where who you are, where you're from or the circumstances that surround you don’t determine your access to experiences or opportunities. Now imagine a mission, created to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. The Boys & Girls Clubs are making that vision a reality — in your community and communities around the world. 

About Us

At Boys & Girls Clubs of America, we're more than an organization; we're a community dedicated to transforming lives. Our mission is to empower young people, especially those who need us most, to reach their full potential as productive, caring, and responsible citizens. Our HR Mission is to support the success of our employees and strengthen BGCA, while our HR Vision is to attract, develop, recognize, and retain talent, fostering a people-first culture that empowers growth, diversity, inclusion, and engagement.

Click here, Working At BGCA, to hear from our President and CEO, Jim Clark, about what makes working at Boys & Girls Club of America (BGCA) so special.

LOCATION: This position is onsite, office-based in Atlanta, GA (hybrid model - 3 days remote / 2 days in office- Tuesday & Wednesday)

The Role:

The Director, Digital Product Management position resides in a team responsible for delivering compelling, high-quality technologies that support Boys & Girls Clubs professionals in the delivery of youth programs. The team will develop and implement a strategy for the portfolio of Youth Development digital products as well as build and execute customer-facing product roadmaps that enable BGCA to achieve its objectives. The goal of this position is to unify existing digital products and services into relevant and usable channels for Clubs to use them to support product usage and adoption.  

ESSENTIAL FUNCTIONS

Implement a digital engagement strategy for program leaders and youth development professionals in Boys & Girls Clubs

• Partner in developing a customer-focused vision, strategy and plan for aligning digital assets to enable Club staff to deliver upon program quality and an increased number of youth served.
• Partner in developing and driving product roadmaps across digital products; drive roadmap development and implementation for specific products.
• Manage vendor relationships; assume SCRUM role of Product Owner for products that have active development

Sustain business operations for all Youth Development team digital products and services

• Contribute to developing a measurement dashboard for product reporting; manage dashboard metrics and ensure alignment with priorities and annual reporting process.
• Collect and analyze data related to demand for digital products by and for Club staff.
• Implement governance for how digital products are created, launched and monitored.
• Collaborate with team members to evaluate and prioritize product development, based upon strategy priorities, resourcing, funding and other factors.

Lead Product Development

• Collaborate with internal stakeholders to identify gaps, needs and other opportunities to enhance existing digital products; add and prioritize product roadmap items.
• Consult with internal team members regarding the creation of new digital products and services.
• Provide trainings and consultation to local Clubs when subject matter expertise is needed.
• Conduct user focus groups with Club staff as needed to ensure a customer-centric focus.
• Collaborate with Marketing & Communications to ensure all digital content is within brand guidelines.
• Troubleshoot and work with IT and vendors to ensure timely resolution to technology bugs.
• Conduct regular quality assurance checks on digital products to ensure ease of use for Clubs.

Support operations of Youth development Team

• Serve as a productive and collaborative member of the Youth Development team.
• Conduct and/or participate in state, regional, and national staff meetings and conferences.
• Lead special projects or national assignments as required.
• Demonstrate at the highest levels, BGCA mission-driven core values of integrity, collaboration, accountability, respect and excellence.
• Adhere to organizational policies and procedures as described in BGCA’s Employee Handbook, Ethics Policy and elsewhere.

SUPERVISION EXERCISED

• No direct reports. May supervise the work of interns or temporary employees.

​​What You Bring:

• ​Bachelor’s degree required.
• ​Understanding of user-centered design and design thinking is preferred.
• ​Experience with content management systems
• ​Experience in product management is preferred.
• ​Minimum of 3 years of experience, including 2 years with product management or content management responsibilities.

​​SKILLS AND COMPETENCIES

​

Strategic Mindset

• ​Observes for future trends and provides input into overall vision and strategy for YD digital product development

​Understanding of Design Thinking

• ​Integrates formal Design Thinking practices into product development to ensure products respond to customers’ needs

​Understanding of Technology Product Development

• ​Leads product development in SCRUM Product Owner role
• ​Scans the environment for new technical skills, knowledge, or capabilities that can benefit BGCA or personal performance.

​Product Management

• ​Analyzes current and future marketplace to develop strategic prioritization, vision and technology roadmaps
• ​Leads product development, including vendor management and execution as Product Owner
• ​Analyzes multiple data points to draw a clear conclusion on need and demand of products and services.

​Balances Stakeholders

• ​Balances the interests of multiple stakeholders.
• ​Acts fairly despite conflicting demands of stakeholders.

​Youth Development

• ​Researches and stays up to date on new practices in the field of youth development.
• ​Quickly adopts new practices and understands how they can be applied in real world environments.
• ​Synthesizes best practices in work with youth into scalable initiatives.

​Project Management

• ​Manages projects from beginning to end by tracking, communicating and adapting as needed.​

ENVIRONMENTAL & WORKING CONDITIONS

• Normal internal office environment.  Travel estimated at 15% (can be up to 1-5 days or more in a month, including weekends, depending upon scheduling requirements).  The individual selected for this position must possess and maintain a valid driver’s license and be able to navigate areas of the country or abroad by using a map or other direction methods.  Ability to travel by car, airplane or other modes of transportation required. 
• Ability to carry out detailed and complex instructions; ability to interact with coworkers and public by telephone and in person as a member of a team to provide services to customers, both external and internal; ability to perform a variety of duties and to prioritize tasks to meet organizational needs.  Ability to clearly and concisely exchange ideas, facts and/or technical information and guidance in person, by telephone, email, fax or correspondence.  Physical requirements include: sight, hearing, sitting for four + hours a day, standing for one to two + hours a day, stooping; skills essential for successful communications include speaking, writing and reading comprehension