Join Our Team as Manager Quality Improvement !

Imagine a place where who you are, where you're from or the circumstances that surround you don’t determine your access to experiences or opportunities. Now imagine a mission, created to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. The Boys & Girls Clubs are making that vision a reality — in your community and communities around the world. 

About Us

At Boys & Girls Clubs of America, we're more than an organization; we're a community dedicated to transforming lives. Our mission is to empower young people, especially those who need us most, to reach their full potential as productive, caring, and responsible citizens. Our HR Mission is to support the success of our employees and strengthen BGCA, while our HR Vision is to attract, develop, recognize, and retain talent, fostering a people-first culture that empowers growth, diversity, inclusion, and engagement.

Click here, Working At BGCA, to hear from our President and CEO, Jim Clark, about what makes working at Boys & Girls Club of America (BGCA) so special.

Location: This position is onsite, office-based in Atlanta, GA (hybrid model - 2 days remote / 3 days office)

The Role:

Under the direction of the Senior Director, Talent Initiatives and Engagement, the Manager, CQI Leadership Development will develop and implement a comprehensive training evaluation framework and continuous quality improvement cycle that assesses the effectiveness of our programs & implements improvements. This role will involve collaborating with cross-functional teams to ensure alignment with organizational goals and to drive continuous improvement in Club leader development initiatives.

ESSENTIAL FUNCTIONS

• Develop and implement a comprehensive, systematic evaluation framework for learning events and training that aligns with organizational objectives and incorporates best practices in learning and development.
• Work closely with instructional designers, subject matter experts, and department leaders to identify key performance indicators (KPIs), desired outcomes, and impact measures for learning programs.
• Define methods, including surveys, assessments, and performance metrics, for collecting feedback and evaluation and communicating results to instructional designers, subject matter experts, and department leaders
• Develop and implement a framework to measure impact of programs and learnings, including behavior and competency-based outcomes and business outcomes
• Partner with instructional designers and subject matter experts to routinely review evaluation data & other evaluation methods to identify and implement improvements.
• Analyze training data and prepare reports that provide insights into program effectiveness and recommendations for improvement.
• Monitor trends and developments in evaluation methodologies and make recommendations for enhancements to existing programs and learnings.
• Provide training and support to managers and trainers on evaluation processes and tools to promote a culture of data-driven decision-making.
• Assist in budget planning for evaluation initiatives and manage resources effectively to achieve objectives.
• Ensure that all evaluation processes adhere to organizational policies, legal standards, and best practices in the industry.
• Executes continuous improvement processes to scale efficiencies, alignment and collaboration across the department that support BGCA’s service delivery model and core priority outcomes.

ADDITIONAL RESPONSIBILITIES

• Demonstrates BGCA mission-driven values of integrity, collaboration, accountability, respect and excellence and integrates into work environment and ways of work
• Adheres to organizational policies and procedures as described in BGCA’s Employee Handbook, Ethics Policy and elsewhere

SUPERVISION EXERCISED

• No direct reports

What You Bring:

• Bachelor’s degree
• Minimum of 2 years of experience in measurement and evaluation process. Proven experience in developing training evaluation frameworks is highly desirable.
• Advanced proficiency in Microsoft Office Suite required
• Cornerstone On Demand and SmartSheet experience is desired

SKILLS

• Exceptional written and verbal communication skills; data analysis, demonstrated high standards of ethics and integrity; negotiation and consensus building skills; strong interpersonal and human relations skills; strong organizational skills

ABILITIES

• High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities.
• Superior interpersonal abilities. Ability to get along with diverse personalities at all times, displaying tact, maturity and flexibility.
• Good reasoning abilities and sound judgment.