Join Our Team as Digital Product Management

About Us:

At Boys & Girls Clubs of America, we're more than an organization; we're a community dedicated to transforming lives. Our mission is to empower young people, especially those who need us most, to reach their full potential as productive, caring, and responsible citizens. Our HR Mission is to support the success of our employees and strengthen BGCA, while our HR Vision is to attract, develop, recognize, and retain talent, fostering a people-first culture that empowers growth, inclusion, and engagement.

Click here, Working At BGCA, to hear from our President and CEO, Jim Clark, about what makes working at Boys & Girls Club of America (BGCA) so special.

LOCATION: This position is on-site, office-based in Atlanta, GA (hybrid model - 3 days remote / 2 days in office- Tuesday & Wednesday)

JOB SUMMARY

Engage with technology to enhance the lives of Club Professionals, enabling them to better serve youth. Seize the opportunity to actively contribute to decisions that directly influence youth and play a pivotal role in driving significant advancements. 

The role of the Director, Digital Product Management is within a dynamic team dedicated to delivering impactful and top-notch technologies that assist Boys  & Girls Clubs professionals in executing youth programs. This team will formulate and execute a strategy for the Youth Development digital product portfolio, creating customer-facing product roadmaps to align with Boys & Girls Clubs's objectives. 

ESSENTIAL FUNCTIONS

Implement a digital engagement strategy for program leaders and youth development professionals in Boys & Girls Clubs

• Partner in developing a customer-focused vision, strategy and plan for aligning digital assets to enable Club staff to deliver upon program quality and an increased number of youth served.
• Partner in developing and driving product roadmaps across digital products; drive roadmap development and implementation for specific products.
• Manage vendor relationships; assume SCRUM role of Product Owner for products that have active development

Lead Product Development

• Collaborate with internal stakeholders to identify gaps, needs and other opportunities to enhance existing digital products; add and prioritize product roadmap items.
• Consult with internal team members regarding the creation of new digital products and services.
• Provide trainings and consultation to local Clubs when subject matter expertise is needed.
• Conduct user focus groups with Club staff as needed to ensure a customer-centric focus.
• Collaborate with Marketing & Communications to ensure all digital content is within brand guidelines.
• Troubleshoot and work with IT and vendors to ensure timely resolution to technology bugs.
• Conduct regular quality assurance checks on digital products to ensure ease of use for Clubs.

Sustain business operations for all Youth Development team digital products and services

• Contribute to developing a measurement dashboard for product reporting; manage dashboard metrics and ensure alignment with priorities and annual reporting process.
• Collect and analyze data related to demand for digital products by and for Club staff.
• Implement governance for how digital products are created, launched and monitored.
• Collaborate with team members to evaluate and prioritize product development, based upon strategy priorities, resourcing, funding and other factors.

Support operations of Youth development Team

• Serve as a productive and collaborative member of the Youth Development team.
• Conduct and/or participate in state, regional, and national staff meetings and conferences.
• Lead special projects or national assignments as required.
• Demonstrate at the highest levels, BGCA mission-driven core values of integrity, collaboration, accountability, respect and excellence.
• Adhere to organizational policies and procedures as described in BGCA’s Employee Handbook, Ethics Policy and elsewhere.

SUPERVISION EXERCISED

• No direct reports. May supervise the work of interns or temporary employees.

EDUCATION & EXPERIENCE

• Bachelor’s degree required. 
• Understanding of user-centered design and design thinking is preferred.
• Experience with content management systems
• Experience in product management is preferred.
• Minimum of 3 years of experience, including 2 years with product management or content management responsibilities.

ENVIRONMENTAL & WORKING CONDITIONS

• Normal internal office environment. Travel estimated at 15% (can be up to 1-5 days or more in a month, including weekends, depending upon scheduling requirements). The individual selected for this position must possess and maintain a valid driver’s license and be able to navigate areas of the country or abroad by using a map or other direction methods. Ability to travel by car, airplane or other modes of transportation required.